Deposits and refunds policy
How the deposit works, and what happens to it when plans change.
Last updated
DraftA lawyer reviews this before GetGbam launches. Until then it may change.
1. The deposit
When you book, you pay half the total as a deposit. The total is the service price, plus the travel fee for a home visit. The deposit is rounded up to the naira.
GetGbam holds the deposit until the visit. At the visit, the business scans the QR code on your booking to check you in. The deposit then goes to them, and you pay them the other half.
2. Paying
A new booking holds its time for 30 minutes while you pay by bank transfer or card. If the deposit doesn’t arrive in that time, the time is let go and nothing is charged.
- If you send too little by transfer, the time stays held while the account is open. You can send the rest, or let the time go and get back what you sent.
- If you send too much, the extra comes back to you.
- Money that arrives after the account closes comes back within 24 hours.
3. When you change your plans
More than 24 hours before the start
- Move it yourself, in Your bookings. The deposit moves with it.
- Cancel it, and your whole deposit comes back.
Inside 24 hours
- Move it only if the business agrees. The deposit moves with it.
- Cancel it, and the deposit goes to the business.
4. If you don’t come
If you’re not there 30 minutes after the start, the business can mark the booking as a no-show. The deposit goes to the business.
For a home visit, this also applies when nobody is home.
5. When the business cancels
Your whole deposit comes back, however close to the start they cancel.
6. How refunds are paid
Refunds go back to the card or bank account you paid from.
To be confirmed
How long a refund takes to arrive.
7. Problems with a visit
If something went wrong, such as being marked a no-show when you were there, or the business cancelling late, report it from the booking in Your bookings. You can do this for 7 days after the appointment.
We hear both sides and check the check-in record. The business has 2 days to give theirs. We decide within 2 working days and text you both. If we agree with you, your deposit comes back. Our decision is final.
If a checked-in booking is refunded, GetGbam gives its fee back to the business, so the business only repays what it was paid.
8. Contact us
Email help@getgbam.com with your booking reference, like GG-481207.