Terms of use

1. Who we are

GetGbam is a booking service from Coniungo Labs. We run getgbam.com and the GetGbam apps. We take deposits on behalf of the businesses listed on GetGbam, hold them, and pay them out.

2. Using GetGbam

You can browse without an account. To book, you confirm your phone number or email with a code we send you. To list a business, you confirm your work email the same way. There are no passwords, so keep your phone and email safe: anyone with them can sign in as you.

You must give true details. A business must have the right to offer the services it lists.

3. Bookings

A booking is an agreement between you and the business. GetGbam is not a party to the service itself.

When you book, you pay a deposit of half the total. The total is the service price, plus a travel fee for a home visit. Some businesses charge different prices at different times. You see the price of each time before you pick it, and it’s fixed once you book, including if you move the booking. At the visit, the business scans your booking’s QR code to check you in, which releases the deposit to them. You pay the other half to the business at the visit.

A new booking holds its time for 30 minutes while you pay. If the deposit doesn’t arrive in that time, the time is let go and nothing is charged.

4. Deposits, changes and cancellations

The deposits and refunds policy is part of these terms. In short:

• More than 24 hours before the start, you can move a booking yourself, or cancel and get your whole deposit back.
• Inside 24 hours, moving needs the business to agree. If you cancel, the deposit goes to the business.
• If you’re not there 30 minutes after the start, the business can mark a no-show, and the deposit goes to them.
• If the business cancels, your whole deposit comes back.

5. For businesses

To list a business, you send your details, the owner’s ID and a bank account in the same name. A CAC certificate is optional. We check them before customers can book you.

You agree to:

• Keep your services, prices and opening hours up to date.
• Honour the bookings customers make in your open hours.
• Check customers in by scanning their QR code, and only when they arrive, or when you arrive at their home.

We pay released deposits into your bank account the next working day, Monday to Saturday.

If you let a service’s price follow demand, GetGbam only suggests prices. A price changes only when you accept it, it stays inside the lowest and highest price you set, and it applies to new bookings only.

Listing is free. On the Standard plan, GetGbam’s fee is 10% of a booking’s total, charged only when you check the customer in. We take it from the deposit before we pay it out. There’s no fee when a customer doesn’t show, cancels inside 24 hours, or when you cancel. If a checked-in booking is refunded later, we give our fee back.

6. Problems with a booking

A customer can report a problem with a booking for 7 days after the appointment. We hear both sides and check the check-in record, and decide within 2 working days. Our decision on where the deposit goes is final. The deposits and refunds policy has the details.

7. Payments

Payments go through our payment partner. Card details go to them, not to GetGbam or the business.

8. Behaving well

Don’t use GetGbam to mislead, harass or harm anyone. Don’t book times you don’t mean to keep. Reviews must be about a real visit. We may pause or close an account that breaks these terms.

You can close your account in Your details once you have no bookings to come. It closes straight away, and we delete its details 30 days later, apart from payment records the law requires us to keep.

9. Our responsibility

We work to keep GetGbam running and your money safe. The business you book is responsible for the service it gives you.

10. Changes to these terms

If we change these terms, we update the date at the top. If a change matters to bookings you’ve already made, we tell you first.

11. Law

These terms are governed by the laws of the Federal Republic of Nigeria.

12. Contact us

Email help@getgbam.com with any question about these terms.