If your payment doesn't go through

A transfer that hasn’t shown

Transfers can take a few minutes. Keep the page open; it checks by itself and moves on when your transfer lands. You can also choose I’ve sent it to check straight away.

If it still hasn’t shown, the page says We haven’t seen it yet, with how long the account has left. Check you sent the exact amount, in one transfer, to the account shown for your booking, then choose Check again.

A card your bank declined

Nothing is taken when your bank says no. You come back to the payment step with your time still held, and can try the card again, try another card, or pay by bank transfer instead.

Trying again doesn’t restart the clock: your time is held until 30 minutes after you booked.

Your time ran out

Your time is held for 30 minutes while you pay. If the payment doesn’t arrive in time, the time is let go and nothing is charged. Money that arrives after that comes back within 24 hours. Choose Pick a time again: if it’s still free, it’s yours.

The time went while you paid

Someone else can book a time before your payment lands. If that happens, nothing is charged, and we show you the nearest free times to hold instead.

If money left your account and you don’t have a booking, contact us with the date, the amount and your phone number.