Check-in and the deposit

Once a customer pays their deposit, their booking has a QR code on their phone. When they arrive, or you arrive at their home, tap Scan at the top of the app (Scan a code on a computer), or Check in on their booking, and point your camera at the code. That checks them in and releases their deposit to you, less GetGbam’s 10% of the booking.

The first time, your browser asks to use the camera. Allow it, or the scanner can’t see the code.

If the code won’t scan, type the booking reference under it, like GG-481207. You’ll see whose booking it is before you check them in.

A code only works at your business, on the day of the booking, and once. If it’s for another day, or hasn’t been paid, the app tells you and nothing is checked in.

Checked in the wrong person? Choose Undo check-in straight away, while the deposit hasn’t gone out.

If they don’t come

Thirty minutes after the start, you can mark the booking as a no-show. The whole deposit is yours, with no fee.

If you need to cancel

You can cancel any booking. The customer gets their whole deposit back, whenever you cancel. If you can, offer to move it instead.

Moving a booking

Customers move bookings themselves more than 24 hours before. Inside 24 hours, they’ll call you. If you agree, move it from the booking, and the deposit moves with it.