Cancelling and refunds
When your deposit comes back, when it goes to the business, and how to cancel from Your bookings.
1 min readFor customers
Every booking has the same rules, and you see them before you pay. What happens to your deposit depends on one thing: how long before the start you cancel.
How to cancel
- Open Your bookings and sign in with the number or email you booked with.
- Find the booking and choose Move or cancel.
- Read what happens to your deposit, then confirm.
What happens to your deposit
| When | Your deposit |
|---|---|
| You cancel more than 24 hours before | Comes back in full, to the card or account you paid from |
| You cancel inside 24 hours | Goes to the business, for the time they kept |
| You don’t turn up | Goes to the business 30 minutes after the start |
| The business cancels | Comes back in full, whenever they cancel |
Want another time instead? More than 24 hours before, you can move it yourself and keep your deposit. See Moving a booking.
If you didn’t pay yet
A booking waiting for its deposit holds the time for 30 minutes. If you change your mind, choose Let this time go. Nothing has been charged.
To be confirmed
How long a refund takes to reach your card or account.