Reporting a problem
Marked a no-show when you were there, or the business cancelled late? Report it within 7 days.
1 min read
If something went wrong with a visit, tell us from the booking. It holds the deposit while we look.
Customers
- Open Your bookings and find the booking. You can report a problem for 7 days after the appointment.
- Choose Report a problem, then what went wrong: I was marked a no-show but I was there, The business cancelled late, or Something else.
- Tell us what happened, and choose Send to GetGbam.
The booking then shows In review, with the day we’ll decide.
What happens next
We hear both sides and check the check-in record. The business has 2 days to tell us theirs. We decide within 2 working days and text you both either way, with the reason in a line and where the deposit goes.
If we agree with you, your deposit comes back, and the booking says when.
Businesses
When a customer reports a problem, we text you and show it on Today. Open the booking, and send Your side within 2 days. You can also refund the deposit yourself. After 2 days, we decide with what we have.
Our decision is final.